Guides
Agency Portal Domains and Branded Account Emails in 2026
See how an Agency custom client portal domain differs from its verified sending domain, and when invitations and account notices can use your branding.
A branded client portal and branded account emails are related parts of an agency experience, but they use different domains for different purposes. Knowing the difference helps set clear expectations for clients during onboarding.
Portal domain: where clients access their workspace
Agency provides a custom client portal domain with the agency's branding. Each client gets a dedicated workspace, and the Agency owner assigns access, invites client users, and manages team access and workspace permissions. The custom portal domain brands the client-facing experience.
Sending domain: how account notifications are branded
The Agency sending domain is used for account-related messages. Once it is verified, Agency invitations, password resets, and email-change notifications can use the Agency's branded sender, company name, and accent color. Until verification is complete, those emails use the SignoFast sender.
| Domain or setting | Purpose | What clients see |
|---|---|---|
| Custom client portal domain | Branded access to the client-facing portal | Your Agency portal domain and branding |
| Verified Agency sending domain | Branding for invitations and account notifications | Agency sender, company name, and accent color after verification |
| Before sending-domain verification | Account notifications while the domain is unverified | SignoFast sender |
Set expectations about which messages are branded
The verified-domain behavior described here applies to Agency invitations, password resets, and email-change notifications. It is not a promise that every message or outreach campaign is sent from the Agency branded sender. Keep campaign sending configuration distinct from account-notification branding.
Branding sits alongside client access management
Agency is a paid white-label and client-management product. Its shared units assign Email and LinkedIn access to dedicated client workspaces; one unit provides Email access in a workspace and each allocated LinkedIn account uses one unit. Owners set client access terms, optional auto-renewal, and workspace permissions.
Agency itself does not process Email or LinkedIn campaigns for the Agency owner, and it does not bill clients through SignoFast. Clients need the outreach products their workspace campaigns use. The Agency owner needs those products separately for campaigns in the owner's own workspace.
See how Agency units and client access are allocated.
Why SignoFast
SignoFast offers three distinct products: Email Outreach, LinkedIn Outreach, and Agency. Buy Email or LinkedIn independently, or both for a multichannel campaign; the workspace needs each product for the channel it uses. Agency is a separate paid white-label and client-management product that assigns channel access to dedicated client workspaces. Agency units do not provide campaign access to the Agency owner, and clients are not billed through SignoFast.
- Unlimited email accounts, active leads, and warmup; unlimited emails subject to fair use
- Unibox for replies in each purchased outreach channel
- Email and LinkedIn steps with condition-based branching in the workflow builder
- Paid Agency adds branded client portals and dedicated workspaces with assigned outreach access
FAQ
Is the client portal domain the same as the sending domain?
They serve different purposes. The custom client portal domain brands the client-facing portal. The Agency sending domain must be verified before account notifications can use the Agency's branded sender.
Which emails can use Agency branding after verification?
Invitations, password resets, and email-change notifications can use the Agency's branded sender, company name, and accent color after the sending domain is verified.
What sender appears before the sending domain is verified?
Until verification, invitations, password resets, and email-change notifications use the SignoFast sender.
Does the Agency portal provide campaign access?
No. Agency assigns Email and LinkedIn access to dedicated client workspaces. The Agency owner needs Email Outreach or LinkedIn Outreach separately to process campaigns in the owner's own workspace.